[24]7.ai

Project-based CSR for Retail Account

  • locationTaguig, Philippines
  • job typeFull time

Overview

Successful candidates will provide excellent customer service to our US-based clients by addressing inquiries related to account specific products and services, process order placement and tracking, refunds and replacement, and other shopping account management through multi-channels (call, email, and chat)

Qualifications

  • Must be 18 years old and above
  • Completed at least 2 years in college (no back subject)
  • Experience in customer service is an advantage but not required
  • Amenable to work on holidays, weekend, and shifting schedule
  • Professional, enthusiastic, and customer service oriented
  • Must be willing to work in McKinley West, Taguig
  • Must be amenable to work as a project-based employee

Skills Required

  • Excellent oral and written communication for personalized interaction
  • Must exhibit active listening
  • Must have keen attention to details
  • Must have good conversational skills
  • Must have good problem solving and analytical skills
  • Ability to arrive at decisions independently and demonstrate persuasion and negotiation skills
  • Ability to educate customers on inquiries and other product information
  • Ability to handle issues and complaints in a courteous and professional manner
  • Ability to multi-task and access multiple data source simultaneously
  • Ability to probe effectively
  • Ability to sell using consultative sales approach or suggestive pitches on customer purchases

About [24]7.ai

Join the Team That's Redefining the Way Companies Interact with Consumers

We are a team of people who are passionate about using artificial intelligence and machine learning to dramatically improve customer experience. Join the ranks of an established, fast-growing company that works with the world’s leading brands. We make it simple for consumers to connect with companies to get things done.

 

 

Disclaimer

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