Overview

Successful candidates will provide excellent customer service to our US-based clients by addressing inquiries related to account specific products and services, process order placement and tracking, refunds and replacement, and other shopping account management through multi-channels (call, email, and chat)

Qualifications

• Must be 18 years old and above
• Completed at least 2 years in college (no back subject)
• Experience in customer service is an advantage but not required
• Amenable to work on holidays, weekend, and shifting schedule
• Professional, enthusiastic, and customer service oriented
• Must be willing to work in Makati
• Must be amenable to work as a project-based employee

Skills Required

• Excellent oral and written communication for personalized interaction
• Must exhibit active listening
• Must have keen attention to details
• Must have good conversational skills
• Must have good problem solving and analytical skills
• Ability to arrive at decisions independently and demonstrate persuasion and negotiation skills
• Ability to educate customers on inquiries and other product information
• Ability to handle issues and complaints in a courteous and professional manner
• Ability to multi-task and access multiple data source simultaneously
• Ability to probe effectively
• Ability to sell using consultative sales approach or suggestive pitches on customer purchases

Join the Team That's Redefining the Way Companies Interact with Consumers